From the Chairman’s Desk
I am excited to be writing to you for this first edition of Priority Facets. Going forward, we will use this vehicle as a means of keeping you connected to everything that is happening around the Priority “neighborhood,” as well as informing you of industry news that may have ramifications for our company or your specific role.
The timing of this first communication seems particularly appropriate, given important transitional events of 2018 such as the execution of our public transaction, establishing our company options program, adding depth to our management team and establishing new roles for some of us as we move into the next phase of our evolution as a public company.
As we move into 2019, I believe it is critical to set the tone and purpose for our success out of the gate. With that in mind, a friend of mine recently shared a notable statement that struck me: “The ability to create success lies in knowing the difference between what you want now and what you want MOST.”
One way to interpret that statement would be that success is determined by the willingness to forgo short-term desires for long-term goals. I think most of us could agree with that interpretation and cite numerous examples where it applies. I had another impression while considering these words. It was that creating success is aligning what you want MOST with what you want now. It is that interpretation that I’d ask you to consider: because as we set out on this journey as a quickly growing public company, defining and succeeding at what we want MOST will be a direct result of what we choose to do now.
In 2019, what I want MOST is for Priority to become a grittier, more resilient company, with better collaboration and coordination: and this can be readily accomplished through an environment that promotes better communication and greater clarity of our near term objectives.
So what is it that we want MOST and what will “create success?” Do we want larger profits or faster revenue growth, or an appreciating share price? This may surprise you but I do not believe that should be the case. In my mind, those are merely measures of results and not the driving force needed to create real success. In 2019, what I want MOST is for Priority to become a grittier, more resilient company, with better collaboration and coordination. Together, we are going to define what it means to be gritty and resilient and this can be readily accomplished through an environment that promotes communication and clarity of our near term objectives.
I hope that would be an environment where all of us would choose to pursue our ambitions together. If so, then our NOW, our EVERYDAY must align with our MOST important goals. Right NOW that means total coordination to get MX Connect fully implemented, embracing the gritty details and establishing unbiased operating KPI’s that reflect the absolute truth of our performance as an organization. It demands resilience and determination to create velocity in our new Core Acquiring and Commercial Payments business lines. It requires we set an aggressive pace for the growth of our Integrated Partners businesses and commitment to our broader vision for the Institutional Services team.
As we achieve the objectives for NOW – and, together, we will – we are also laying the foundation narrative for future stories about the journey towards what we want MOST: and actively ensuring that by remaining engaged in that task, we are CREATING the definition of success. I look forward to being a part of that creative endeavor with all of you in 2019 and hope you enjoy the evolution currently underway at Priority.